Travel Experience Executive

JOB DESCRIPTION

ROLE TITLE:                            Travel Experience Executive

PRIMARY BASE:                     Hybrid – Stockport Innovation & Business Centre, Broadstone Mill, SK5 7DL & Home Working 

ACCOUNTABLE TO:               Nathan Stubbs, Director

PURPOSE OF ROLE:

As a Travel Experience Executive, you will play a pivotal role in shaping the travel experiences of individuals and groups. You will develop relationships with our clients to understand their travel aspirations, preferences and budget. You will offer a 360 approach, supporting with the creation of bespoke itineraries that encompass luxury accommodations, exclusive experiences and seamless travel arrangements, whilst also supporting to manage all pre and post departure needs. You will help actively promote our services by attending industry events and networking opportunities.

This is a fantastic opportunity to join an ambitious and rising star business on the ground floor. We are looking for someone to take up the challenge and thrive in a dynamic environment, making a real impact to our clients, Conscious Travel and the travel industry.

PRINCIPLE RESPONSIBILITIES:

 Sales

• Conduct initial consultations with clients to understand their travel goals, preferences and budget.
• Support in developing personalised itineraries that align with clients’ travel aspirations, incorporating luxury accommodations, unique experiences, and seamless travel arrangements.
• Develop relationships with our travel providers to help secure preferential rates and services.
• Provide exceptional customer service to our discerning client base, maintaining high standards of professionalism and attentiveness.
• Represent the company with integrity, upholding the highest standards of ethical conduct and confidentiality.

Pre-Departure

• Assist clients in gathering and processing necessary travel documents, including passports, visas and travel insurance.
• Prepare, manage and distribute detailed travel itineraries to clients, including flight information, accommodation details and transportation arrangements.
• Provide clients with comprehensive travel information, including local customs, currency exchange rates, emergency contacts and essential travel tips.
• Follow and adhere to all payment, financial and compliance procedures.

Post-Departure

• Support in addressing any travel-related issues or concerns that may arise during or after the trip, working closely with travel providers and clients to resolve promptly.
• Gather feedback from clients regarding their travel experience, identifying areas for improvement and contributing to continuous service enhancement.
• Follow and adhere to all payment, financial and compliance procedures.

Business Development

• Be willing to develop and execute a comprehensive LinkedIn/Social Media strategy to enhance brand visibility and attract new business opportunities.
• Be open to attending targeted events to build Conscious Travel’s brand awareness and help recruit new clients.

NOTE:

The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time.

BENEFITS PACKAGE=

• Basic salary £25,000 – £28,000 experience depending.
• Generous uncapped commission structure. OTE circa. £35,000.
• 25 days holidays + bank holidays.
• Flexible hours & hybrid working opportunities.
• International travel, educational trips.
• Discounted holidays.

To apply for the position, email your CV and any other relevant information to [email protected]

Please visit our website and social media channels to learn more about Conscious Travel

Website – www.conscious-travel.co.uk

Instagram – @conscioustravel_

Linked In – Conscious Travel

OTHER KEY EXPECTATIONS

 COMMUNICATION:

• Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise and professional manner.
• Interpret and respond clearly, effectively and in a timely manner to requests for information from colleagues, managers, directors and external agencies.
• Understand business demands and expectations and deliver against these in line with the company’s high standards.
• Contribute to team meetings and events as and when required.
• Develop and manage relationships with internal and external stakeholders.
• Ensure that all deadlines are met in a timely manner and people are kept informed of progress.

TEAMWORK:

• Establish and maintain effective working relationships with colleagues, managers and clients.
• Influence people positively demonstrating a “can do” attitude.
• Contribute to formal and informal discussions with colleagues to generate new ideas and approaches.
• Enjoy working as part of a team but be capable of working autonomously.

ADMINISTRATION:

• Effectively use the suite of travel software.
• Data entry and filing alongside performing other routine clerical tasks as assigned.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Maintain accurate paper and electronic records.
• Identify problems and respond in a timely fashion.

OTHER:

• Pro-active approach to work.
• Excellent attention to detail.
• Remain up to date with professional knowledge by participating in learning opportunities.
• Ensure all Health & Safety and GDPR procedures are effectively carried out.
• Comply with the company handbook policies and procedures.
• To act at all times to promote equality and diversity ensuring inclusive and integrated services.